Reference
·Supporting source
BPO annual attrition, Thailand vs Philippines (2024)
~22% Thailand vs ~45% PH
Annual voluntary attrition in Thailand BPO and shared services tracks ~20-24% in 2024 per Everest Group, IDC, and vendor HR benchmarks, materially below the Philippines (~40-50% in tier-1 voice, ~30-35% in back-office) and India (~28-35% in IT-BPO). Thailand's lower churn is a structural advantage: limited domestic BPO career alternatives, fewer competing English-language employers, and BOI IBC tenant stability all anchor seat tenure at 28-36 months versus 14-22 months in Manila. Captive GBS centres post the lowest churn (~12-15%) while third-party contact-centre voice runs hottest (~30%). The trade-off is a smaller hireable English-fluent labour pool.
Figure in context
Annual voluntary attrition in Thailand BPO and shared services tracks ~20-24% in 2024 per Everest Group, IDC, and vendor HR benchmarks, materially below the Philippines (~40-50% in tier-1 voice, ~30-35% in back-office) and India (~28-35% in IT-BPO). Thailand's lower churn is a structural advantage: limited domestic BPO career alternatives, fewer competing English-language employers, and BOI IBC tenant stability all anchor seat tenure at 28-36 months versus 14-22 months in Manila. Captive GBS centres post the lowest churn (~12-15%) while third-party contact-centre voice runs hottest (~30%). The trade-off is a smaller hireable English-fluent labour pool.
Annual voluntary attrition in Thailand BPO and shared services tracks ~20-24% in 2024 per Everest Group, IDC, and vendor HR benchmarks, materially below the Philippines (~40-50% in tier-1 voice, ~30-35% in back-office) and India (~28-35% in IT-BPO). Thailand's lower churn is a structural advantage: limited domestic BPO career alternatives, fewer competing English-language employers, and BOI IBC tenant stability all anchor seat tenure at 28-36 months versus 14-22 months in Manila. Captive GBS centres post the lowest churn (~12-15%) while third-party contact-centre voice runs hottest (~30%). The trade-off is a smaller hireable English-fluent labour pool.
Time scope
2024 industry benchmarks
Source basis
Supporting source
Interpretation notes
What this tells you
Annual voluntary attrition in Thailand BPO and shared services tracks ~20-24% in 2024 per Everest Group, IDC, and vendor HR benchmarks, materially below the Philippines (~40-50% in tier-1 voice, ~30-35% in back-office) and India (~28-35% in IT-BPO). Thailand's lower churn is a structural advantage: limited domestic BPO career alternatives, fewer competing English-language employers, and BOI IBC tenant stability all anchor seat tenure at 28-36 months versus 14-22 months in Manila. Captive GBS centres post the lowest churn (~12-15%) while third-party contact-centre voice runs hottest (~30%). The trade-off is a smaller hireable English-fluent labour pool.
What not to do with it
Use the linked report for interpretation and keep basis differences explicit.
Related figures
Adjacent numbers that add context without drowning the value.
Thailand BPO, shared services sector revenue (2020-2024)
Concentrix, BOI IBC registry, DBD
BPO fully-loaded cost per seat, Thailand vs Manila vs Bengaluru (2024)
Everest Group BPO Pricing-CAGR Index, IDC ASEAN BPO Benchmark, Frost & Sullivan APAC BPO
EF EPI English Proficiency Index, Thailand global rank
Education First, EF EPI Thailand factsheet
Thailand captive GBS share by anchor MNC (2024)
Microsoft, BOI IBC registry, FTI digital cluster
BOI IBC project approvals (2020-2024)
Thailand Board of Investment, Revenue Department, BOI IBC announcement filings
Thailand PDPA compliance maturity, BPO vendor universe (2024)
Personal Data Protection Committee, Big Four advisory benchmarks, Insight Research triangulation
Report context
Atlas actors in this figure's reports
Profiles covered in the report that cite this number.